DELIVERY
For orders up to £9.99 will be £1.99
For orders up to £34.99 will be £3.99
For orders between £35 and £99.99 will be £4.99
For orders over £125 will be FREE
RETURNS
WE CHECK ALL ITEMS PRIOR TO DELIVERY AND OUR BEARS AND DOLLS ESPECIALLY ARE PACKED WITH LOVE FOR THEIR JOURNEY.
The nature of our business includes many rare items including one off pieces. Faulty items must be reported to us within 3 days of delivery.
We are open 7 days of the week from 10.30am till 5pm. We will then issue a returns number and arrange a replacement or refund as appropriate to that particular item.
The customer has seven days to return any unwanted item at their own expense. Returned items will not be accepted, if they are not received by us in perfect condition and in their original packaging. In the unusual event of an item being returned, the customer will be refunded, less any carriage charge paid. If the item has been sent by us, using our promotional free carriage and you wish to return it, we will deduct £10.00 postage & packaging charge from your refund. Obviously, some pieces cannot be exchanged with an identical product due to the low production numbers on many items.
Common sense will prevail in any instance of this nature; also do not forget to make the post office aware of any damaged parcels on arrival for insurance claims.
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our Online Catalogue, and click on any items that you wish to buy and put them into the shopping basket.
After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Mastercard Maestro/Switch and Solo etc .
We do not charge for any item until it is ready to ship.
Back ordered items are not charged until they are shipped but we will take a 10 % deposit to hold the piece for you as many pieces are limited.
You may send your credit card information via phone, fax, or over the Internet.
On International orders, we may ask for cleared funds by card by cheque or money order etc, before goods are dispatched.
If any of the items you require are out of stock, we will contact you by phone or e-mail to give you an expected delivery date.
You can decide at this time whether to choose another product, wait for the item to arrive, or cancel the order.
LAYAWAY
3 month payment option: (Available only on certain items).
You may pay for certain single items over £100 in three equal monthly instalments; the item will be shipped once the final payment has been made.
These payments will be taken on your credit card with the first payment due when the order is placed. The following two payments will be taken the following month and again, the following month after that. (credit card processing costs on average 5% of the cost of the payment for us).
If for any reason the sale is not completed, i.e. you cancel the order, or the credit card payment transactions are not completed by the agreed date, (that date being the third month from which the order was placed) we reserve the right to charge a 15% storage and handling fee which will be deducted before any balance is returned. (we may loose sales to other customers for the piece or pieces we are holding for you).
By placing the order and selecting the 3 month payment plan, you are agreeing to the above terms and conditions.
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